Want to know more?
Next workshop dates and locations:
South: Wednesday 14th of October, Holiday Inn London Bloomsbury
Holiday Inn Bloomsbury is conveniently located in the centre of the city right next to Russell Square underground station for access to all stations serving the South. It's also just 10 minutes walk from London Euston station.
Midlands: Wednesday 28th of October, Malmaison Birmingham
Situated in the fashionable Mailbox in the heart of Birmingham, Malmaison is a short 5 minute walk from Birmingham New Street station which has regular services to the East Midlands, South West, North West and North East. If you're travelling by car it's about 10 mins from the M5 and M6.
What's included?
The workshops start at 10.00 in the morning and last until 4.00 in the afternoon. You'll also get a printed course summary to take away that covers everything you've learned. Lunch, teas, coffees and juice (as well as a sticky bun or two) are all part of the deal.
How much is it?
If you're an early bird (and book by Friday 25th of September) you'll get a 15% discount and the cost is £255 (ex VAT). Otherwise it's £300 (ex VAT) per person.
If there's more than one of you we can offer you a lower price as well. Just get in touch and we'll let you know what the cost will be. Also, if you want to train a larger group (or even your whole contact centre) have a look at the private course and programme options below.
Who's leading the workshop?
The workshop was developed by the team who create our spoken tone of voice programmes. Their skills cover voice performance, education, psychology, management and service.

It's led by Janina Heron, who's helped some of the biggest companies in the UK (including Allianz and Virgin Media) develop their tone of voice. She trained as an actor and combines her knowledge of voice with psychology, having also qualified as a Neuro-linguistic Programming (NLP) licensed practitioner. Janina is a successful voiceover artist and can be heard in TV ads, IVRs and in-store promos for leading brands such as Disney, Cadbury and Mercedes Benz.
Let us come to you
If you'd like more of your managers, team leaders and trainers to benefit from the workshop we're happy to come to you. Private courses are for up to 12 people, will be more cost effective for larger groups and we can tailor some of the content for your organisation.
If you're interested in tone of voice training for your whole contact centre, take a look at our tone of voice programme. It covers everything from training to management and recruitment.
Want to book or need more information?
If you'd like to come along, or just want more information, drop Katie Hamilton an email katie@soh.co.uk. Or, give Katie or Dan Ratcliffe a call on 0208 996 5888.